Privacy Policy
This Privacy Policy forms part of the Terms & Conditions which govern the use of the PeGeBak Mobile Application
(the App) and website.
Any subsequent changes will be notified to you via the e-mail address provided by you upon registration or via an announcement on the App and website. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this site prior to the change becoming effective. The changes will apply to the use of the App and the website after you are given notice. If you do not wish to accept the new changes you should not continue to use the App and/or the website. If you continue to use the App and/or the website after the date on which the changes comes into effect, your use of the App and/or the website indicates your agreement to be bound by the new changes.
COLLECTION OF PERSONAL INFORMATION
1.The personal information collected during the registration process includes but is not limited to your business or company or individual email address, name, address, NRIC/Company No./Business Reg No.
2.Whenever the personal information requested by us is marked as Required Field, you must provide and agree to the processing of this personal information by us. If you do not agree to provide this personal information and/or do not agree to us processing it in the manner set out in this Privacy Policy, then we will be unable to provide the relevant services to you and your application for such services will be rejected.
3.When you visit our website, our web servers automatically collect information about your visit, including your Internet Protocol (IP) address, the time, date and duration of your visit.
4.We may track your visits by placing a cookie on your computer or other access device when you enter. Cookies are small text files that are placed on your computer or other access device by websites that you visit. They are widely used in order to make websites work, or work more effectively, as well as to provide information to the owners of the websites.
5.Cookies allow us to save preferences for you so that you will not have to re-enter them the next time you visit. Cookies also help us collect anonymous click stream data for tracking user trends and patterns. We may use the anonymous click stream data to help our advertisers deliver better-targeted advertisements.
6.You can remove cookies by following directions provided in your internet browsers help file. You should understand that areas of certain websites will not function properly if you set your internet browser to not accept cookies.
7.We also use clear gifs in our HTML-based emails in order to find out which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of any marketing campaigns.
8.Our partners and service providers use cookies to collect information about the usage of our website. The use of cookies by our partners and service providers are not covered by our privacy policy. We do not have access or control over these cookies.
PURPOSES OF COLLECTING AND USE OF PERSONAL INFORMATION
9.The purposes for which we process your personal information are as follows:
(a)To verify your identity;
(b)To provide you with the requested for services;
(c)To administer and manage the services provided to you;
(d)To contact you;
(e)To investigate and resolve any billing queries, complaints or other enquiries that you submit to us;
(f)To monitor and improve the performance of the App and website;
(g)To maintain and further develop our services;
(h)To gain an understanding of your information and needs in order for us to enhance and customize our services;
(i)To conduct research and development and statistical analysis in connection with our services to identify trends and develop new services that reflect your interests;
(j)To detect and prevent fraudulent activity.
10.You are not able to limit the processing of your personal information for the purposes set out in Clause 9 above. If you do not consent to us processing your personal information for the said purposes, you must terminate your account with us.
11.In addition, we may use your personal information for the following purposes:-
(a)To promote and market 3rd party services which we think may be of interest of you;
(b)To send you seasonal greeting messages and/or messages informing you of a critical performance error in the App and/or website; and
(c)To send you tips, advice and survey information.
12.YOUR PARTICULARS
12.1We give you the opportunity of listing down your particulars in the various Listings on the App and/or the website.
12.2Take notice that the Listings are searcheable and others using the App and/or the website will be able to view your particulars.
12.3We will use our best efforts to restrict access to the Listings Database only to those who have subscribed/registered on the App and/or the website. However, these parties may retain a copy of your particulars in their own files or databases.
13.CHOICE AND ACCESS OF PERSONAL INFORMATION
13.1You can delete your account at any time in which event we will remove all access to your account in the database.
13.2Notwithstanding the above, we will retain your personal information for any legal or business purposes.
14.SECURITY OF PERSONAL INFORMATION
14.1We are committed to keeping personal information secure. We have appropriate technical, administrative and physical procedures in place to protect personal information from loss, theft and misuse, as well as against unauthorized access, disclosure, alteration and destruction. Sensitive information (such as a credit card numbers) entered on our payment gateway services are encrypted during the transmission of that information using secure socket layer technology (SSL).
14.2No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have specific questions about security, you may contact us via the App and/or the website.
15.TO WHOM PERSONAL INFORMATION IS DISCLOSED
15.1Personal information may be disclosed to the classes of third parties as follows in order for us to effectively manage our business including rendering our services to you:-
(a)The Advertisers;
(b)Third parties contracted by us to assist in delivering all or part of the services to you, including without limitation, to the following:-
i.Payment gateway services for optional services;
ii. Profiling/assessment services;
iii.Online advertising services;
iv.Mapping services;
v.Maintenance and repair services; and
vi.Market research and website usage analysis services.
(c)Strategic partners that work with us to provide our services or that help market and promote us;
(d)Accounting and Corporate Regulatory Authority Singapore;
(e)Regulatory bodies, governmental bodies or other authorities if required or authorized to do so to discharge any regulatory function, under any law or in relation to any order or judgment of a court;
(f)Regulatory bodies, governmental bodies or other authorities for the purpose of detection or prevention of crime, illegal/unlawful activities or fraud or for the apprehension or prosecution of offenders, or for an investigation relating to any of these;
(g)Any party involved in or related to a legal proceeding (or prospective legal proceeding), for purposes of the legal proceedings;
(h)Our professional advisors on a need to know basis;
(i)Any third party which acquires all or part of the assets or business of Pegebak Pte. Ltd. (including accounts and trade receivables) for the purpose of that third party continuing to provide all or that part of the services which it acquired; and
(j)Otherwise permitted under any data protection legislation.
15.2Other than set out above, you will receive notice when personal information about you might go to third parties, and you will have an opportunity to choose not to share the information.
15.3We do not sell or rent any personal information collected to any other parties.
16.YOUR OBLIGATIONS REGARDING YOUR PERSONAL INFORMATION
16.1You are responsible for providing accurate, not misleading, complete and up-to-date information to us about yourself and any other person whose personal information you provide us and for updating this personal information as and when it becomes inaccurate, misleading, incomplete and out-of-date.
16.2In the circumstances you may need to provide to us personal information about someone other than yourself (for example, your referee, employee or guarantor). If so, we rely on you to inform these individuals that you are providing their personal information to us, to make sure they consent to you giving us their information and to advise them about where they can find a copy of this Privacy Notice.
17.TRANSFER OF YOUR PERSONAL INFORMATION OUTSIDE OF YOUR LOCAL JURISDICTION
17.1It may be necessary for us to transfer your personal information outside of your local jurisdiction if any of our service providers or strategic partners are based overseas.
18.LINKED SITES
18.1The App and/or the website may contain links to third party sites.
18.2We are not responsible for such third party sites. Any personal information made available by you on such sites will not have the benefit of this Privacy Policy and will be subject to the relevant third partys privacy policy (if any).
19.YOUR CONSENT
19.1In using the App and/or website, you consent to the collection and use of the personal information by us in the ways described hereinabove (which may change from time to time) unless and until you inform us to the contrary.
19.2Further, you consent to any other 3rd party to disclose your personal information to us.
TERMS & CONDITIONS
1. BINDING AGREEMENT
1.1 The Pegebak Mobile Application (the App) and the www.pegebak.com website (the Website) are products owed by and belong to Pegebak Pte. Ltd. The App and the Website are provided to you for your use subject to these Terms & Conditions (T&C). The T&C forms a binding agreement between you and Pegebak Pte. Ltd.
1.2 By accessing, using, downloading or browsing the App and/or the Website, you agree to be bound by the T&C unreservedly. Further, you agree to use the App and/or the Website at your own risk.
1.3The T&C may be updated from time to time for any reason. You will be notified of the changes via the email address provided by you at the time of registration. If you do not accept any of the subsequent changes to the T&C, you should immediately cease and desist from using the App and/or the Website. If you continue to use the App and/or the Website after the date on which the changes come into effect, you are deemed to have agreed to the changes and your actions indicate your agreement to be bound by the new T&C.
2.DEFINITIONS
2.1Delivery Point refers to a physical location/space used as a receiving or issuing point for packages.
2.2Delivery Point Provider refers to the person/entity providing the physical location/space i.e. the Delivery Point and performing all the services required thereto, as elaborated below.
2.3Delivery Point User refers to the person/entity using the Delivery Point for pick-up or drop-off services for its end-user customers.
2.4Delivery Point Agreement refers to a separate and independent Agreement entered into voluntarily by the Delivery Point Provider and the Delivery Point User governing their relationship.
2.5Delivery Point Network refers to a grouping of Delivery Points. A Delivery Point Network is created by any Delivery Point User.
2.6Delivery Point Wanted Listing refers to a listing of Delivery Points wanted/needed by Delivery Point Users in certain areas/locations which are not yet available/in existence.
2.7Delivery Point Available Listing refers to a listing of a physical location/space by Delivery Point Providers available for Delivery Point Users to enter into Delivery Point Agreements.
2.8Walletrefers to a digital closed-loop wallet in the App and/or the Website which allows for online monetary transactions and payments only in the App and/or the Website.
2.9Available Balance means the equivalent of physical money which has the same par value in the Wallet.
2.10Service Fee means the commission and/or charges imposed for certain transactions, top-ups and withdrawals (over and above the actual cost/value of the transaction).
2.11Dispatch Request refers to a request by the Delivery Point User for dispatch services provided by a 3rd party.
2.12Dispatch Provider refers to 3rd party companies providing pick-up or delivery services.
2.13 Dispatch Agreement refers to a separate and independent agreement governing the relationship between the person/entity requesting for dispatch and the Dispatch Provider.
2.14 You/Your refers to the person/entity agreeing to the T&C or any agent/representative on behalf.
3.REGISTRATION
3.1Registration is open to all companies, businesses, partnerships and firms. Registration is further open to all individuals above the age of 18.
3.2It is entirely your responsibility to provide accurate and complete information at the time of registration or at any other time.
3.3You must inform Pegebak Pte. Ltd immediately of any changes to the information that you provided previously by updating your information. You are solely and entirely responsible for the consequences arising out of your failure to do so, inclusive of non-receipt of monies or any form of communication.
3.4Please note that any error, accidental or otherwise, or any form of failure on your part to keep your information, inclusive of your bank account particulars updated will not result in any liability on Pegebak Pte. Ltd.
4.PASSWORD & SECURITY
4.1When you register to use the App and/or the Website, you will be asked to create a password. In order to prevent fraud, you must keep this password confidential and must not disclose it or share it with anyone. If you know or suspect that any unauthorized person knows your password, you should notify Pegebak Pte. Ltd immediately either through the App or Website directly.
4.2If there is reason to believe that there is likely to be a breach of security or that you are in any way misusing the App and/or the Website for other than its intended purpose, your account may be suspended indefinitely and Pegebak Pte. Ltd. will not be liable for any losses or damages as a result, if any.
4.3In addition to a password, you will also have to provide your mobile number as an additional factor to authenticate your identity.
5.INTELLECTUAL PROPERTY
5.1All rights, titles, interest, content inclusive of all logos, button icons and other graphical elements, with the exception of 3rd party advertising banners, are owned by Pegebak Pte. Ltd.
5.2The App and/or the Website are protected by copyright, trademark and other intellectual property rights.
6.FUNCTIONALITY
6.1The App and/or the Website is a platform enabling you to utilize it in whatever manner deemed fit by you which is compatible with the purpose of the App and/or the Website.
6.2The purpose of the App and/or the Website is to act as a platform for merchants to provide their end-user customers with the option of collecting or picking-up their items/packages from the most convenient Delivery Point.
6.3There is no guarantee that the App and/or the Website will be fault-free, error-free or free of viruses.
6.4Your access to the App and/or the Website may occasionally be restricted to allow for maintenance or repairs.
7.USAGE OF THE APP AND/OR THE WEBSITE
7.1You are hereby granted a limited, terminable, non-exclusive right to access the App and/or the Website only for the purpose for which the App and/or the Website was set up for.
7.2You may not use the App and/or the Website for any of the following:
(i) disseminating any unlawful, abusive, lewd, pornographic, threatening, vulgar or otherwise objectionable material whether in the form of text, symbols or images;
(ii)reproducing any content from the App and/or the Website for general use;
(iii)transmitting material that encourages conduct which constitutes a criminal offence or otherwise breeches any applicable laws, regulations or code of practice;
(iv)interfering with any other persons use of or enjoyment of the App and/or the Website;
(v)making, transmitting or storing electronic copies of materials protected by intellectual property rights without the permission of the owner; and
(vi)using it as a channel for money laundering or any other activities that would be an offence under any existing statute or regulation.
7.3The App and/or the Website may only be used by any individual or entity registered as or offering the following services:
(i)Delivery Point Provider;
(ii)Delivery Point User;
(iii)Dispatch Provider; and
(iv)Any of their authorised agents and representatives.
7.4You further agree:
(i)not to reverse engineer or decompile any parts of the App and/or the Website; and
(ii)not to post any content or material that facilitates, promotes or endorses scams, false or misleading information or illegal activities such as but not limited to making, selling or buying illegal weapons, narcotics and any violation of privacy.
8.Violations of network security may result in civil and/or criminal liability. All such occurrences will be investigated and cooperation will be given to all law enforcement agencies.
9.If at any time during the use of the App and/or the Website, you either intentionally or negligently or by way of omission mislead or misrepresent any fact pertaining to the nature of your business or product, your Account will be terminated without notice.
10.WALLET
10.1 You shall be responsible for all your transactions and for keeping track of your digital Wallet.
10.2The use of the Wallet shall be subject to rules and regulations as specified by the Monetary Authority of Singapore and/or any other regulatory or governmental authority.
10.3Pegebak Pte. Ltd. shall not be liable for any costs, loss or damages or any consequential loss whatsoever as a result of the usage of the Wallet.
10.4You shall be responsible for checking and verifying all transactions including, without limitation, the amount and recipient information. Pegebak Pte. Ltd. will not entertain any request to reverse a wrongful entry as a result of negligence or error. Refunds will also not be provided in such cases.
10.5The transactions being carried out are not always in real-time. Some transactions may take time to process.
10.6You shall pay a Service Fee of SGD5.00 for any top-ups that are below SGD100.00. Top-ups of SGD100.00 or more do not incur any Service Fees. You shall also pay a Service Fee of 8% of the amount withdrawn for any withdrawal transaction.
10.7Pegebak Pte. Ltd. gives no warranties or assurances as to the availability, accessibility, timeliness and uninterrupted use of service of the Wallet.
10.8Pegebak Pte. Ltd. will use reasonable endeavours to ensure that the Wallet is secure and cannot be accessed by unauthorized 3rd parties but does not warrant the security or confidentiality of any information transmitted.
10.9Withdrawals from the Wallet against direct top-ups not related to delivery point or dispatch activities may only be done upon the closure of your account.
10.10The deduction or release of funds will be done in compliance with the Delivery Point Agreement and the Dispatch Agreement. In the event of any error or disagreement or dissatisfaction, said party has 7 days to inform Pegebak Pvt. Ltd. who will then investigate. Any decision by Pegebak Pvt. Ltd. in such matters will be final.
10.11In the event, the end-user customer does not collect the package/item within 7 days of being notified, the system will disable the end-user customers collection QR code. Subsequently an uncollected package return notification email with the attached return collection QR code will be sent to the Delivery Point User. The Delivery Point User must collect the return package/item within 7 days of being notified. Failing which, the Delivery Point Provider is free to dispose of the package.
10.12Similarly, where the end-user customer is initiating a return of the package, the Delivery Point User must collect the return package/item within 7 days of being notified. Failing which, the Delivery Point Provider is free to dispose of the package.
11.DUTIES & OBLIGATIONS OF THE DELIVERY POINT USER
11.1Further to and in addition to the above terms, the Delivery Point User:
(i)must provide accurate and up to date information as may be requested from time to time, inclusive of photographs/images;
(ii)must cooperate and allow the inspection of any warehouse or storage facility where merchandise is stored;
(iii)must only contact the Delivery Point Provider during business operating hours and as far as possible all communications should be courteous;
(iv)must only post a listing for Delivery Point Wanted when serious; in the event it is found that such listings are made and cancelled repeatedly, your account may be suspended pending investigation. There are no repercussions for editing a listing; and
(v)is solely responsible for the preparation, inclusive of wrapping, tying and packaging where necessary, of the packages. The packages must also have the QR Code Forms & the Package Delivery Identification Label printed and pasted on each package for each transaction. In the event a single transaction is for several packages, then a single QR Code Form will do. Failure to do so, will result in the Delivery Point Provider refusing to accept the delivery of the package.
11.2In the event of any dispute as the quality, quantity and condition of arrival of the package, the end-users rights to compensation would only be as against the Delivery Point User or the Dispatch Provider.
12.DUTIES & OBLIGATIONS OF THE DELIVERY POINT PROVIDER
12.1Further to and in addition to the above terms, the Delivery Point Provider:
(i)must add the particulars of its Delivery Point(s) onto the Delivery Point Listing;
(ii)must respond to all communication from the Delivery Point User within 24 hours;
(iii)must provide accurate and up to date information as may be requested from time to time, inclusive of photographs/images;
(iv)must IMMEDIATELY scan all packages received using the QR Code Scanner; and
(v)must only release package to the end-user customer that provides the Customer Collection Form, which must also be scanned for verification. The Customer Collection Form can be in hardcopy or softcopy.
12.2In the event of a breach of any of the above, the Delivery Point Provider will receive a notification/warning and will be asked to remedy the situation immediately, failing which the Delivery Point Providers account may be suspended or closed at the discretion of Pegebak Pte. Ltd.
12.3In the event, the end-user Customer fails to collect the package within 7 days of the notification, the system will disable the end-user customers collection QR code. Subsequently an uncollected package return notification email with the attached return collection QR code will be sent to the Delivery Point User. The Delivery Point User must collect the return package/item within 7 days of being notified. Failing which, the Delivery Point Provider is free to dispose of the package.
13.TERMINATION
13.1Your account will be suspended or cancelled immediately without notice at our discretion if you breach any of the T&C.
14.DELIVERY POINT AGREEMENT
14.1The Delivery Point Agreement is a general title of Agreements entered into between the Delivery Point User and the Delivery Point Provider.
14.2The Agreement is auto generated but the contents and the terms are to be filled in and agreed to by both parties. Pegebak Pte. Ltd. is not a party to this Agreement.
14.3The Agreement only comes into force or is activated once both parties approve the Agreement. In the event the Agreement is to be varied for any reason, such variation can only be done with the consent of both Parties. The revised terms come into effect only when the change requests are approved by all parties to the Agreement.
14.4In the event, there is a breach of the Agreement, the parties rights are as per the Agreement and they have a right to seek whatever contractual remedy is available to them inclusive of court action.
14.5Parties may terminate the Agreement at any time. Take note such termination does not extinguish any parties rights if there has been a breach.
14.6In the event of a breach, Pegebak Pte. Ltd. has the right to electronically remove such an Agreement from the App and/or the Website and a further right to block the account. Such a removal does not extinguish the legal rights of any party arising from the Agreement.
15.DISPATCH AGREEMENT
15.1The Dispatch Agreement is a general agreement entered into between the Delivery Point User and the Dispatch Provider.
15.2The Agreement is auto generated but the contents and the terms are to be filled in and agreed to by both parties. Pegebak Pte. Ltd. is not a party to this Agreement.
15.3The Agreement only comes into force or is activated once both parties approve the Agreement. In the event the Agreement is to be varied for any reason, such variation can only be done with the consent of both Parties. The revised terms come into effect only when the change requests are approved by both parties.
15.4In the event, there is a breach of the Agreement, the parties rights are as per the Agreement and they have a right to seek whatever contractual remedy which is available to them inclusive of court action.
15.5Parties may terminate the Agreement at any time. Take note such termination does not extinguish any parties rights if there has been a breach.
16.LIABILITY
16.1In the event of any dispute between any persons or entities utilizing the App and/or the Website, such dispute shall be governed by the respective Agreements entered into by the respective parties with each other.
16.2You agree that irrespective of whatever factual scenario that may arise, you have no cause of action against Pegebak Pte. Ltd. Notwithstanding, in the event of a dispute, cooperation will be extended to both parties where permitted by law, in the absence of any conflict of interest and entirely within its own discretion.
16.3Pegebak Pte. Ltd. does not screen or censor any listings nor become involved in any actual transaction.
16.4All rights are reserved to remove any content from the App and/or the Website from time to time.
16.5Take note that there are risks, including but not limited to, the risk of physical harm, of dealing with strangers or people acting under false pretenses. You assume all risks associated with dealing with others with whom you come in contact through the App and/or the Website. We expect you to act prudently and with caution and commonsense when using the App and/or the Website.
16.6You acknowledge and agree that no editorial control is exercised over any postings/content or listings.
16.7As a convenience, the App and/or the Website may include links to other websites or material. This should not in any way be construed as an endorsement or a representation that any formal relationship exists, whether contractual or otherwise.
17.INDEMNITY
17.1You agree to defend, indemnify and hold Pegebak Pte. Ltd. and its subsidiaries and affiliates, harmless from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees.
17.2At no point does Pegebak Pte. Ltd. and its subsidiaries and its affiliates have any contact with the packages/items delivered. Neither does Pegebak Pte. Ltd. have any knowledge of the contents of the packages.
18.APPLICABLE LAW
18.1The T&C are subject to the laws of Singapore. You hereby submit to the exclusive jurisdiction of the Singapore Court.
19.WAIVER
19.1Any failure to exercise any particular right or provision of the T&C, shall not constitute a waiver of such right or provision, unless acknowledged and agreed in writing.
20.SEVERABILITY
20.1If anything in the T&C shall be found by any court to be invalid or unenforceable, the invalidity or unenforceability of such shall not affect the remaining terms and conditions.
21.ACCURACY
21.1The App and/or the Website may contain inadvertent inaccuracies or typographical errors. These will be corrected as and when found.
22.PRIVACY POLICY
22.1The usage of the App and/or the Website is further governed by a Privacy Policy. Kindly refer to the Privacy Policy which states, among other things, that you consent to your particulars such as your contact details and the location of Delivery Points to be accessible, available and shared at all times, at the discretion of Pegebak Pte. Ltd.
